Laundry service guidelines

Last updated October 2026

Our Guarantee

Not happy with how an item was cleaned or pressed? Let us know within 48 hours of delivery and we'll rewash or re-iron it, free — no questions asked.

If we lose or damage an item while it's in our care, please report it within 48 hours of delivery. We'll compensate you per affected item — up to 10x the cleaning charge for that piece, capped at ฿2,000 per item, whichever is lower.

For Wash & Fold orders priced by weight, we'll estimate a fair per-item charge based on that item's typical weight to calculate this. If you're sending in something worth significantly more, let us know before cleaning so we can take extra care.

This guarantee covers our workmanship and care — it doesn't cover pre-existing damage, normal wear, or conditions described elsewhere in these terms (see Garment Condition below).

Item Inspection & Order Confirmation

We carefully inspect items before cleaning. If we find missing information, special conditions, or concerns regarding your items, we may contact you before proceeding.

Please check all pockets before sending items for cleaning. We are not responsible for personal belongings left inside pockets.

Garment Condition

Existing stains, damage, scratches, holes, fading, or weak fabric may become more noticeable during the cleaning process.

Customers are responsible for informing us of any existing damage or special care requirements before cleaning.

Some stains may not be completely removed despite professional treatment.

Certain fabrics, colors, prints, coatings, decorations, and materials may change during cleaning due to their condition, age, or manufacturing quality.

Tags & Identification

We may attach identification tags to garments to ensure accurate processing.

Small marks or holes caused by attaching tags are not covered under compensation.

Special Items & Accessories

Please remove removable accessories, jewelry, buttons, and decorative items before submitting items for cleaning.

We are not responsible for loss or damage of attached decorations, accessories, or items that are not designed for washing.

After Delivery

Please remove packaging and store your items in a suitable environment after receiving them.

We are unable to accept claims for items that have been altered, worn, damaged, or had identification tags removed after delivery.

Delivery Time

The estimated delivery date provided at pickup is an expected completion date. While we make every effort to deliver on time, delays may occur due to garment conditions, special treatments, weather, or circumstances outside our control.

For important, luxury, or high-value items, please inform us before cleaning so we can recommend the appropriate service.

Unclaimed Items

Customers must collect or accept delivery of completed items within 90 days after notification. We are not responsible for loss or damage caused by long-term storage, including damage from humidity, insects, fire, theft, or other unavoidable circumstances.

Items left unclaimed for more than 180 days may be disposed of.

Items We Do Not Accept

We reserve the right to refuse items that may not be suitable for our cleaning process, including:

• Items used by pets
• Severely damaged items
• Items with excessive dirt, odor, or contamination
• Items without care labels or unclear cleaning instructions
• Items we determine cannot be safely cleaned

Personal Information

Customer information collected during service registration and order processing will only be used for providing our service, communication, delivery, and customer support. We protect customer information and will not use it for unrelated purposes.

Compensation Policy

Claims: Customers must inspect items immediately after delivery. Any concerns must be reported within 3 days of receiving the items, with identification tags still attached. Normal wear and tear, existing damage, and natural aging are not covered.

Compensation Coverage: We are responsible only for damages caused directly by errors in our cleaning, drying, ironing, or handling process.

Compensation is limited to:

• The actual market value of the item
• A maximum of 10 times the cleaning fee

Compensation does not include emotional distress, inconvenience, or similar claims.

Proof of purchase may be required to determine the item's value. Compensation will not exceed the original retail value of the product.

Items Not Covered: Compensation does not apply to:

• Materials that naturally deteriorate over time
• Fabrics with poor color stability
• Coatings, prints, leather, or decorative materials that deteriorate
• Incorrect care labels or manufacturer defects
• Items damaged due to normal wear and tear
• Items affected by chemicals, perfume, hair products, sweat, sunlight, or storage conditions
• Missing buttons, loose threads, or damage caused by previous use
• Counterfeit or imitation products

Store Credit

Top-up credit, including any bonus, stays valid for 12 months from your last top-up or use. Each time you top up or use your credit, the 12 months start again.

Credit is used automatically on your laundry bills. It can't be exchanged for cash or refunded, except if we stop serving your area or close the business.

Credit added before this rule was introduced stays valid for at least 12 months from the date we announce it.

Changes to Terms

We reserve the right to update these Terms of Service when necessary. Updated terms will apply to services provided after the changes are made.

We will make reasonable efforts to inform customers of important changes.