Ren
by washlab
FREE PICK UP & DELIVERY
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NEVER MIXED, ALWAYS YOURS
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NO UPFRONT PAYMENT
From everyday wear and activewear to bedding — we wash it all. Choose economy, standard, or express turnaround.
Need items pressed? Add the ironing bundle.
SEE PRICING →Pressed crisp, then folded or hung with care.
SEE PRICING →For formalwear, silk, and anything that needs special care.
SEE PRICING →Deep clean for sneakers — final price confirmed after inspection.
SEE PRICING →One bag, one price — pack in as much as fits, no weighing needed.
SEE PRICING →A rough guide to where we currently pick up and deliver — right along the Sukhumvit line and central Bangkok.
Please add us via WhatsApp or via our official LINE account to request order.
We will send a driver to collect your laundry as soon as possible.
We can pick up your laundry directly from you, at a lobby or front desk — please let us know.
Free pickup & delivery over THB 500, THB 100 flat fee on orders below.
Each item is inspected for spots and stains for treatment. We use eco-friendly products to help keep your clothes looking and feeling their best.
After our team receives your laundry, we will inform you the total price and the payment confirmation in WhatsApp or LINE.
We use Stripe for debit/credit card. We also accept PromptPay and Thai bank transfer.
We pack and deliver back at your door. We will notify you by WhatsApp or LINE when the return is complete.
Laundry's one of those chores that never really ends — so let us take it off your plate and give you back that time for what matters most.
Every order gets a proper clean with a strict hygiene process, so you can trust what comes back — fresh, spotless, and ready to wear.
We think clean should smell amazing too. Pick your favorite from our range of premium fragrances and make laundry day feel a little more special.
Once we pick up and inspect your laundry, we'll send a simple invoice you can pay online.
Never. Every order is washed separately in its own dedicated cycle.
No — we can collect from your condo or hotel reception directly.
Central Bangkok — Sukhumvit, Asoke, Silom, Sathorn, Thonglor, Phrom Phong, Ekkamai, Rama 9, Pratunam. Flat ฿100 delivery outside free zones.
We carefully inspect items before cleaning. If we find missing information, special conditions, or concerns regarding your items, we may contact you before proceeding.
Please check all pockets before sending items for cleaning. We are not responsible for personal belongings left inside pockets.
Existing stains, damage, scratches, holes, fading, or weak fabric may become more noticeable during the cleaning process.
Customers are responsible for informing us of any existing damage or special care requirements before cleaning.
Some stains may not be completely removed despite professional treatment.
Certain fabrics, colors, prints, coatings, decorations, and materials may change during cleaning due to their condition, age, or manufacturing quality.
We may attach identification tags to garments to ensure accurate processing.
Small marks or holes caused by attaching tags are not covered under compensation.
Please remove removable accessories, jewelry, buttons, and decorative items before submitting items for cleaning.
We are not responsible for loss or damage of attached decorations, accessories, or items that are not designed for washing.
Please remove packaging and store your items in a suitable environment after receiving them.
We are unable to accept claims for items that have been altered, worn, damaged, or had identification tags removed after delivery.
The estimated delivery date provided at pickup is an expected completion date. While we make every effort to deliver on time, delays may occur due to garment conditions, special treatments, weather, or circumstances outside our control.
For important, luxury, or high-value items, please inform us before cleaning so we can recommend the appropriate service.
Customers must collect or accept delivery of completed items within 90 days after notification. We are not responsible for loss or damage caused by long-term storage, including damage from humidity, insects, fire, theft, or other unavoidable circumstances.
Items left unclaimed for more than 180 days may be disposed of.
We reserve the right to refuse items that may not be suitable for our cleaning process, including:
Customer information collected during service registration and order processing will only be used for providing our service, communication, delivery, and customer support. We protect customer information and will not use it for unrelated purposes.
Claims: Customers must inspect items immediately after delivery. Any concerns must be reported within 3 days of receiving the items, with identification tags still attached. Normal wear and tear, existing damage, and natural aging are not covered.
Compensation Coverage: We are responsible only for damages caused directly by errors in our cleaning, drying, ironing, or handling process.
Compensation is limited to:
Compensation does not include emotional distress, inconvenience, or similar claims.
Proof of purchase may be required to determine the item's value. Compensation will not exceed the original retail value of the product.
Items Not Covered: Compensation does not apply to:
We reserve the right to update these Terms of Service when necessary. Updated terms will apply to services provided after the changes are made.
We will make reasonable efforts to inform customers of important changes.